At Crown Collections we aim to provide a high standard of service and deliver a positive experience to all our customers. We recognise that sometimes things can go wrong, in the event that you feel we have made a mistake – or we could have done something better – we will do our best to reach an appropriate outcome.
If you have a complaint about any aspect of our service, we will provide you with a competent, timely response. Please direct these in the first instance to our Administration Department: accounts@crowncollections.nz.
Should you wish to write to us please direct your message to:
The Administration Manager,
Crown Collections,
PO Box 618, Rangiora, 7440.
Alternatively, please phone our office on 0800 463 578.
Our goal is to respond to you in writing seven working days to confirm receipt of your complaint. A full investigation will be undertaken and a written response will be provided within 10 working days.